Yeah, Turns out they locked my card on a fraud flag because I tried to make an international purchase, and I had kept reading the phone on the back of the card wrong due to a piece of ink covering part of a number, so that is why I figured they had to be down, the system offers no hint that your card is locked and you need to call support. So, anyone else that has a Vanilla Gift card having the same issue? I appreciate it. So while I really suspect this to be an outage at Vanilla, the website issue seems to be fairly common for random users, so can't use that to verify it isn't just me. I also tried to just load a $1 to my Amazon balance, in case my balance got real low somehow, but that failed, and no way the card it empty. It has been 6 hours and still the same issue. I guess they gave up on customer service? Anyways, I noticed the issue around 9:00 AM PST when I ordered from Amazon Fresh and it was declined. I found another 800 number for Vanilla that worked, but it says my card is invalid, though it could be for the wrong type of card, I think they also have a reloadable card.Ī google search brings up a Twitter message that the system is down, but when I check Twitter, AskVanillaCards hasn't posted in over a year, so I feel that is just cached info on Google. I tried to call then number on the back of the card, but I get an "All Circuits Busy" Message. When I visit and check the balance, I get a System error message, I also tried 2 other vanilla cards I had laying around that have about $1 on them. The card worked fine yesterday, and it has a balance, but the card gets declined everywhere today. I purchased a Vanilla card starting with 4118 yesterday for some online purchases while awaiting a replacement debit card from my bank. I can't find a better subreddit to post this question and seems as though most prior posts about Vanilla ended up here. or perhaps by getting rid of the issue by causing a stroke. I guess this is Vanilla's best method of protecting the user. Also, "System error message" when checking the balance is what happens when the card is locked or disabled due to possible fraud. 233, 377, 388, 822, and so on.It is one of the easiest numbers to fudge up when one is stressed about losing a substantial amount of money. **UPDATE** The phone number on the back of a Vanilla Pre-Paid card is an 833 number, NOT an 888 number. We may make an exception if it's truly unique and helpful. Self-promotional posts must be pre-approved by a mod. Spamming other users will get you banned. This includes any behavior that could be deemed fishing for referrals. Don't post them don't hint at offering them don't ask for them. This applies to any posts where we suspect anything potentially illegal or fraudulent, and may include buying/selling tradelines. PIN, Signature).Ĭapital One Upgrade Link - Check PC eligibility for your existing card List of credit card company phone numbersĬredit Card Tuneup or CreditIntro to help you find the right cardĮMV CVM Database - Find a card's Cardholder Verification Method list (e.g. Template for Card Recommendation Requests Official User Flairs Thread - Learn how to customize your user flairĬreditKarma - Uses TransUnion and EquifaxĬreditSesame - May use Transunion or Experian depending on service.
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